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Home  /  FAQs

1.SHIPPING AND RETURNS

How much is shipping cost within Australia?

Shipping cost is calculated once you enter your post code at check out. 
Free shipping is based on order value and applicable to certain locations. Please refer to the list below.
Victoria Metro: Order value above $350
Victoria Regional: Order value above $800
NSW Metro: Order value above $500
NSW Regional: Order value above $1,000
QLD Metro: Order value above $600
QLD Regional: Order value above $1,000
ACT Metro: Order value above $500
SA Metro: Order value above $600
SA Regional: Order value above $1,000
WA Metro: Order value above $500
WA Regional: Order value above $1,000

What are your estimated shipping times within Australia?

Processing time:

Please allow 3 to 5 business days.

Transit times as follows:

VIC

Metro: Next Day

Regional: 2 – 3 Days (up to 7 days for Remote Areas)

QLD

Metro: 2 – 5 Days

Regional: 4 -7 Days

SA/ACT

Metro: 1 – 2 Days

Regional: 2 – 3 Days (up to 7 days for Remote Areas)

TAS

Metro/Regional: 3 – 5 Days

NSW

Metro: 1 – 2 Days

Regional: 2 – 5 Days

WA/NT

Metro: 3 – 10 Days

Regional: 3 – 10 Days

How will my order be shipped?

We use different courier partners depending on your location.

My item arrived faulty/damaged?

For items that arrive broken or damaged, please email us a photograph and subject heading “Faulty/Damaged Order No: XXXXX” within 7 days at cs@resparkle.com.au/wholesale and we will guide you through the replacement process.

For any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

I have been sent an incorrect item or have items missing?

If for any reason there is an issue with your order (incomplete or incorrect), please email the following information to cs@resparkle.com.au, as soon as possible, and we will guide you through the replacement process:

*Your order number
*The item you ordered
*The incorrect item you received

We are more than happy to help 🙂

 2. PAYMENT METHODS 

How can I pay for my online purchase?

We accept the following payment channels:

  • PayPal
  • Credit/Debit Cards
  • Direct Deposit

 

*If you paying by direct deposit into our bank account, please include your order number as reference and send us an email confirming that transfer has been made. Items will be shipped once funds clear in our account.

3. PRODUCT USAGE AND INFORMATION

How do I care for my Resparkle products?

To ensure durability and effectiveness of your Resparkle cleaning products, we recommend the following care:

  • Store in cool place and away from direct sunlight
  • Always rinse your reusable bottles before each refill
  • Keep the pods inside the box and the box to remain right side
  • Use filtered water if possible but tap water would also work
  • Do not drop the bottle
  • Close the spray nozzle when not in use

What is the shelf life of your products?

The shelf life differs from product to product:

  1. Natural All Purpose Cleaner & Refill Pod
  • Concentrate within a seal Refill Pod: 24 months
  • Once the concentrate is diluted in tap water, it is best to use within 3 to 4 months from opening. Always clean your bottle with soap and warm water before you replenish. Store in cool dry place.
  • To increase the shelf life of the diluted solution, use filtered water or disinfect the bottle before each replenishment.

 

2. Natural Nursery & Toy Cleaner & Refill Pod

  • Concentrate within a sealed Refill Pod: 24 months
  • Once the concentrate is diluted in tap water, it is best to use within 3 to 4 months from opening. Always clean your bottle with soap before you replenish. Store in cool dry place.
  • To increase the shelf life of the diluted solution, use filtered water or disinfect the bottle before each replenishment.

 

3.  Natural Dish Wash, Natural Hand Wash & Natural Floor Cleaner Concentrate

  • Shelf life within its original sealed packaging: 18 months
  • Always thoroughly wash your reusable bottles with soap and warm water before each replenishment.

 

4.  Natural Commercial Grade Disinfectant & Natural Fruit and Vegetable Wash

  • Shelf life within its original sealed packaging: 24 months
  • Always thoroughly wash your reusable bottles with soap and warm water before each replenishment

Are your products greywater safe?

Yes, they are!

Can your floor cleaner be used on marble/timber?

Our floor cleaner concentrate once diluted will become pH neutral and non-corrosive, making it safe for use on any surface including sealed marble & timber. Always rinse off and spot test if unsure.

Why doesn’t the concentrate from the refill pod release into the bottle?

Please apply as much downward pressure as possible when twisting the pod onto the bottle and also give the bottle a gentle shake once the pod and spray are secured. The foil seal in the pod should break, releasing the concentrate. If you are still experiencing difficulties with the pod, please contact us.

I’ve noticed the color/texture/smell of my products look different from the last time, is there something wrong with it?

As our products are made from 100% natural plant-based ingredients, color, texture and smell variations are completely normal. If in doubt, feel free to contact us directly with a photo.

My spray isn’t working, is it faulty?

First, unscrew the spray nozzle only half way. Next press the trigger a few times until the solution is released. There may be air trapped in the spray so it may take a few attempts at pressing the trigger before it sprays.

4. INGREDIENTS POLICY

What is your ingredients policy?

Our NASAA certification requires us to only use naturally derived ingredients that are not harmful to humans and the environment. This is strictly audited annually by NASAA to ensure we comply with the organic standards of Australia.

Where can I find the list of ingredients for your products?

We are pretty proud of our 100% natural ingredients and list them all on our packaging. They can also be found on each product page on this website. Simply click on the product and you will see the ingredients listed beneath the product image.

5. ZERO PLASTIC WASTE PROGRAM

It is our mission to create zero waste, which is why we encourage all our customers to participate in any of the programs below.

How to return your refill pouches

You may send your used refill pouches back to us. We will sanitize and reuse the packs, replacing only the screw lid for safety purposes.

Once we have received your refill pouches, we will credit RS$1.50 to your member account.

To initiate the process, please follow the steps below.

Steps to follow:

  • Give your refill pouches a good rinse and dry.
  • Download and fill in our refill pouch return form
  • Place the empty pouches and form in an appropriate sized envelope and mail to 10/189B South Centre Road, Tullamarine Vic 3043
  • It’s best to send them in a large letter envelope where you will be able to fit approximately 4 to 5 pouches. Please make sure you don’t stack the spout corners of each pack. This will ensure you don’t exceed AusPost’s letter height restriction of 2 cm (spouts are 1.4cm).

How to recycle your laundry zipper bags or refill pouch

  • Redcycle program is able to recycle our refill pouches and laundry bags, converting them into useful items like.
  • Redcycle bins can be found in several convenient locations across Australia such as Woolworths, Coles.

How to recycle your refill pods

  • Remove the foil as much as possible from the underside of the pod
  • Dispose both the pod and foil into your recycle bin