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Free Shipping for order $65 and above | flat rate shipping $9 for order below $65

Home  /  FAQs

1.SHIPPING AND RETURNS

How much is shipping cost within Australia?

Orders above $65: Free Shipping
Orders below $65: Flat rate $9.95 shipping Australia wide

What are your estimated shipping times within Australia?

VIC

Metro: Next Day

Regional: 2 – 3 Days (up to 7 days for Remote Areas)

QLD

Metro: 2 – 5 Days

Regional: 4 -7 Days

SA/ACT

Metro: 1 – 2 Days

Regional: 2 – 3 Days (up to 7 days for Remote Areas)

TAS

Metro/Regional: 3 – 5 Days

NSW

Metro: 1 – 2 Days

Regional: 2 – 5 Days

WA/NT

Metro: 3 – 10 Days

Regional: 3 – 10 Days

How will my order be shipped?

Our preferred courier partner is Australian Post. However, we may use other courier partners depending on your location.

Do you ship internationally?

Yes, international shipping can be arranged. Please send us your order via email cs@resparkle.com.au. We will come back to you once we get a quote for shipping.

What is Resparkle’s returns policy?

We are happy to offer a store credit on items that are unopened and unused within the ACCC Consumer guarantee guidelines. Please enclose a note of explanation for your return and allow up to 20 days processing time. Any Resparkle Dollars earned on your returned items will be removed from your account. Please note that unreasonable and excessive returns may be declined at our discretion.

Send to:
Resparkle Returns
10/189B South Centre Road
Tullamarine Vic 3043

My item arrived faulty/damaged?

For items that arrive broken or damaged, please email us a photograph and subject heading “Faulty/Damaged Order No: XXXXX” within 7 days at cs@resparkle.com.au and we will guide you through the replacement process.

For any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

I have been sent an incorrect item or have items missing?

If for any reason there is an issue with your order (incomplete or incorrect), please email the following information to cs@resparkle.com.au, as soon as possible, and we will guide you through the replacement process:

*Your order number
*The item you ordered
*The incorrect item you received

We are more than happy to help 🙂

 2. PAYMENT METHODS 

How can I pay for my online purchase?

3. PRODUCT USAGE AND INFORMATION

How do I care for my Resparkle products?

To ensure durability and effectiveness of your Resparkle cleaning products, we recommend the following care:

  • Store in cool place and away from direct sunlight
  • Always rinse your reusable bottles before each refill
  • Keep the pods inside the box and the box to remain right side
  • Use filtered water if possible but tap water would also work
  • Do not drop the bottle
  • Close the spray nozzle when not in use

Are your products greywater safe?

Yes, they are!

Can your floor cleaner be used on marble/timber?

Our floor cleaner concentrate once diluted will become pH neutral and non-corrosive, making it safe for use on any surface including sealed marble & timber. Always rinse off and spot test if unsure.

Why doesn’t the concentrate from the refill pod release into the bottle?

Please apply as much downward pressure as possible when twisting the pod onto the bottle and also give the bottle a gentle shake once the pod and spray are secured. The foil seal in the pod should break, releasing the concentrate. If you are still experiencing difficulties with the pod, please contact us.

My spray isn’t working, is it faulty?

First, unscrew the spray nozzle only half way. Next press the trigger a few times until the solution is released. There may be air trapped in the spray so it may take a few attempts at pressing the trigger before it sprays.

4. INGREDIENTS POLICY

What is your ingredients policy?

Our NASAA certification requires us to only use naturally derived ingredients that are not harmful to humans and the environment. This is strictly audited annually by NASAA to ensure we comply with the organic standards of Australia.

Where can I find the list of ingredients for your products?

We are pretty proud of our 100% natural ingredients and list them all on our packaging. They can also be found on each product page on this website. Simply click on the product and you will see the ingredients listed beneath the product image.

5. ZERO PLASTIC WASTE PROGRAM

It is our mission to create zero waste, which is why we encourage all our customers to participate in any of the programs below.

How to return your refill pouches

You may send your used refill pouches back to us. We will sanitize and reuse the packs, replacing only the screw lid for safety purposes.

Once we have received your refill pouches, we will credit RS$1.50 to your member account.

To initiate the process, please follow the steps below.

Steps to follow:

  • Give your refill pouches a good rinse and dry.
  • Download and fill in our refill pouch return form
  • Place the empty pouches and form in an appropriate sized envelope and mail to 10/189B South Centre Road, Tullamarine Vic 3043
  • It’s best to send them in a large letter envelope where you will be able to fit approximately 4 to 5 pouches. Please make sure you don’t stack the spout corners of each pack. This will ensure you don’t exceed AusPost’s letter height restriction of 2 cm (spouts are 1.4cm).

How to recycle your laundry zipper bags or refill pouch

  • Redcycle program is able to recycle our refill pouches and laundry bags, converting them into useful items like.
  • Redcycle bins can be found in several convenient locations across Australia such as Woolworths, Coles.

How to recycle your refill pods

  • Remove the foil as much as possible from the underside of the pod
  • Dispose both the pod and foil into your recycle bin

6. REWARDS PROGRAM

How do I earn RS$?

There are 3 ways to earn RS dollars:

i. Purchases:

You earn RS$1 for every whole $30 spent at Resparkle online store. RS$ are only earned on the final cash payment that is processed through our website checkout. RS$ will apply to the total amount after all discounts and credits.

ii. Reviews

You can earn RS$ by leaving a review for the products you purchased. All you need to do is log into your account and review to earn RS$!

We automatically add RS$1.00 to your account for every review posted when you are logged in. This is valid for both positive and negative reviews.

In accordance with Australian Law & ACCC guidelines, we are required to monitor reviews to ensure they are genuine. Any misuse of this service may warrant the deletion of reviews and RS$ revoked.

iii. Refer-a-friend

Earn RS$5 for every successful friend referred.  The Rewards points will be credited automatically into your account once the friend you referred has made a purchase online.

The more you share, the more you earn, the more we save the planet from plastics & chemicals. WIN!

Can I get RS$ on old orders placed before your rewards program was set up?

Unfortunately, we can not backdate RS$ on old orders placed. Instead, we are giving all existing members RS$10 in your account to spend instantly.

How do I spend my RS$?

Spend your RS$ at the checkout. After signing in, below the “Welcome back” message at the checkout you will see a button showing your RS$ total. Click on the button to redeem them then finish your order as usual.

Please note there is a $50 minimum spend in order to redeem your Resparkle dollars and that your RS$ will expire if you have been inactive for 6 months or longer.

I can’t see my RS$ at checkout?

When will my RS$ expire?

Your RS$ will automatically expire if you have been inactive (ie. you have not logged into your user account) for 6 months or longer. We will, however, send you reminder emails if you have any RS$ in your account.

Can I use my RS$ in conjunction with a discount code?

Absolutely!

Can I use my RS$ for sale items?

Yes! You will however not earn RS$ for sale items.

How do I earn RS$ for referring a friend?

Invite your friends to join Nourished Life and you will get NL$1 automatically added to your account when they place their first order!

Help! I've forgotten my password!

Not to worry. Simply visit here and enter the email address you used to register your Resparkle account . You will receive a link shortly at that same email address to generate your new password.

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